Body:
CANCELLATION POLICY for Private guided bike tours & Self-guided cycling tour
- 50% refund: If the reservation is canceled more than 14 days in advance.
- No refund: If the reservation is canceled less than 14 days in advance.
- No show or early termination: No refunds will be provided for any unused portions of the trip.
- Please note that the price of the tour and rental does not include travel insurance or coverage for trip cancellations due to any inconveniences. We highly recommend purchasing comprehensive travel insurance that covers trip and flight cancellations, interruptions, and unforeseen personal or health circumstances.
- Money will be refunded accordingly to your card, bank account, or your travel agency.
INSURANCE: theft or damage
While theft insurance is not mandatory, we highly recommend it if you'd prefer to avoid unnecessary risks.
Cost: Theft & damage insurance ranges from €4 to €14, depending on the type of bike. It applies only to thefts during the daytime (7 AM - 8 PM) or damage to the bike (including manufacturer defects).
In Case of Damage: If your rental bike is damaged or not working, you must call us and ask for help.
Without insurance: You will be responsible for covering the cost of our mechanic’s trip to repair or replace the bike within the Prague area, as well as any damages caused. If you're outside the Prague area, you may visit a local bike repair shop for assistance or attempt to repair the bike yourself, if possible.
With insurance: If the bike is completely damaged, we will replace it. For repairs outside Prague, you may visit a local bike repair shop or attempt the repairs yourself. We will refund any expenses for fixing the bike or replacing parts along the way, based on receipts.
Note: The insurance we offer covers a wide range of situations: broken bikes, damages caused to the bike, and expenses incurred to fix the bike during the trip.
Insurance does not apply if the accident or damage was caused by violating traffic rules, improper parking, or if the rider was under the influence of illegal substances.
Nighttime Storage: From 8 PM to 7 AM, all bikes must be stored in a secure location such as a house, hotel garage, parking, or storage room. Theft insurance does not cover bikes left outside overnight (i.e., on the street, open spaces). Bikes must be properly locked through the frame and back wheel to an immovable object like a bike stand, pole, or fence and not blocking any entrance or path.
In Case of Theft: If your rental bike is stolen, you must report the theft to the police. The police report must clearly state that the bike was properly locked and that the lock was cut.
Without insurance: You will be liable to pay the full replacement value of the bicycle (ranging from €200 to €1,400, depending on the bike type).
With insurance: A retention fee will apply, ranging from €40 to €140 depending on the bike type.
Important: A valid police report is required to prove the bike was locked and stolen. Otherwise, you may face legal consequences, as damages exceeding €200 can be considered a criminal offense under local law.
LUGGAGE DELIVERY & CONDITIONS
- Luggage is delivered by a third-party transport company. Responsibility for the luggage and any potential damage lies with the delivery company.
- Each suitcase should not exceed 12 kg (26 lbs) in weight and 28x19x12 inches (70x48x30 cm) in size. An extra fee of 3€ per kilogram applies for any excess weight.
- The declared value of each suitcase should not exceed 400€.